Librarianship is undeniably a service profession. Given that, you would think that our literature would be filled with advice on how to provide astonishing customer service. Instead, it isn’t.
This article is interesting to me. I find it a little odd that there is a lack of advice on how to provide good service in a library but I’ll take the author at his word. What I find interesting is the idea of a Kindle-esque "May Day" button for a library. If we could, would we? Well, yes! Why not? How would your service improve if students or teachers could press a button and your friendly face appeared ready to help them solve an information problem. Cool, huh? I think so.
See on www.thedigitalshift.com