Astonishing Customer Service

See on Scoop.itK-12 School Libraries

Librarianship is undeniably a service profession. Given that, you would think that our literature would be filled with advice on how to provide astonishing customer service. Instead, it isn’t.

Susan Grigsby‘s insight:

This article is interesting to me. I find it a little odd that there is a lack of advice on how to provide good service in a library but I’ll take the author at his word. What I find interesting is the idea of a Kindle-esque "May Day" button for a library. If we could, would we? Well, yes! Why not? How would your service improve if students or teachers could press a button and your friendly face appeared ready to help them solve an information problem. Cool, huh? I think so.

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